We also used quantitative data from large-scale surveys on the sector to get an overview of general practices. Which advanced technologies are the most prevalent in BSCs? What are the motivations for and expected gains from automation? How do digitalization and automation affect outsourcing decisions? What tasks and processes get automated most frequently? What is the general attitude of employees towards automation? How managers of BSCs attempt to shape and influence employee attitudes? We carried out twenty interviews with senior technology experts and executives in four Hungarian based BSCs of multinational parent companies to examine individual transformation projects. In our research, we explored current tendencies and future expectations for digital transformation in BSCs in Hungary. ![]() While it is still uncertain whether the 'industry 4.0' is a driver or an obstacle of outsourcing and shared services activities in the future, intelligent business services operation will be a vital part in the supply chains. As efficiency and the quality of the service are key, the implementation of advanced technologies in the business services sector drives the future growth and also renews the strategic positions of these companies. Business service centers (BSCs) attract more and more business processes with increasing complexity and geographical coverage. Although less implied by the umbrella term 'industry 4.0', digital transformation and automation are also substantial sources of competitive advantage for companies in the business services sector. A critical combination of information technology, biotechnology, and robotics seems to be the most important driving force for the revolutionary changes around and ahead of us. ![]() Based on two questionnaire surveys and an interview series within the Hungarian business services sector, the research found that automation has a positive impact on all players in the sector for the time being.Įxpected effects of the 4th Industrial Revolution has been attracting increasing attention of researchers in economics, sociology, and organization studies. The main question of the research was whether automation jeopardized knowledge-based jobs, how much organizational resistance and expectations are in the business service sector. In recent years, technological advances have made it possible to automate service processes, to which the business services segment provides an excellent test area. The growth potential of the segment remains still real, but it must keep pace with economic and technological development. ![]() These results ensure the continuity of service centers, as the service users are constantly looking for the best solutions available in the market, which requires improving competitiveness. With all this, service companies are constantly improving their e ciency while improving service levels. The companies operating in the sector are typically subsidiaries of large international companies that simultaneously take advantage of the geographical location, process development, the implementation of modern management methodologies and new technologies. With the rapid growth of the sector, it has become a signi cant employer segment among those graduated people engaged in knowledge-based activities. The development of the business services segment is the success story of the past 20 years in Hungary.
0 Comments
Leave a Reply. |